The Liberal government announced $75.9 million in additional funding over three years to help tackle the growing backlog of passenger complaints that continue to pile up as the airline industry builds back from the pandemic.
Canadian Transport Authority (CTA) officials told a parliamentary committee in November that the backlog of complaints related to delayed, cancelled flights or lost luggage had ballooned to more than 30,000 — up from 18,000 the previous summer.
Since this past holiday season’s travel chaos, the CTA — the agency tasked with enforcing rules requiring airlines to compensate passengers when a flight is delayed or cancelled for reasons within
