How businesses can counteract suspicious 1-star Google reviews

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Some Ottawa businesses say their recent interactions with protesters and their decision to continue to require proof of vaccination — despite Ontario ending the system — has left them with baseless one-star Google reviews harming their reputation. 

Meanwhile, experts say there are ways to recover and move forward — even if Google won’t take the supposed false reviews down.

Ontario lifted most of its major public health restrictions, including COVID-19 proof of vaccination requirements and indoor capacity limits, on Tuesday.

Despite that decision Iron North Studio, a gym in Ottawa’s Centretown neighbourhood,wanted to continue requiring proof of vaccination to better accommodate its immunocompromised clients and

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