Misery might love company, but bureaucracy doesn’t seem to relish bureaucracy.
The social media team at the Canada Revenue Agency (CRA) — the second-biggest government agency or department in the country after the military — found out firsthand what it can be like to jump through red tape when its Twitter and Facebook accounts were temporarily blocked several times in recent years for various reasons, including a decision by Twitter that the CRA was underage.
Civil servants had to navigate the social media juggernauts’ client-service maze, which included requests for copies of personal ID or phone bills, in order to restore account access.
The
