In the hours after CBC News published a story about an immigration officer notorious among applicants as an idle worker who left files largely untouched for years, senior staff at Immigration, Refugees and Citizenship Canada (IRCC) rushed to reassign all of the officer’s files to other employees and marked them as “urgent,” internal emails show.
IRCC officers are represented as codes under its administrative system. For example, AB12345.
In January 2022, several permanent residency (PR) applicants told their stories about what they called a torturous wait under an officer only known to them as DM10032. These applicants had applied in 2019, and said their files had been largely stuck since
