The Canadian Transportation Agency (CTA) has issued fines to Canada’s major airlines for hundreds of violations related to mass flight delays and cancellations last summer and in December.
The violations frequently concern failure to update passengers during flight disruptions or promptly address their compensation claims.
Some passengers and industry experts argue the fines, which typically range between $2,500 and $39,000, aren’t much of a deterrent for misbehaving airlines.
“The fines are low,” said Ian Jack, a spokesperson for the Canadian Automobile Association (CAA), a non-profit travel agency. “We have yet to see the regulator really bring out a big stick on anything.”
The CTA, Canada’s transport regulator, is tasked
